Terms of Service

Advena is a service operated by Software Services Zubeyr Yavas, a sole proprietorship registered in Poland (“Advena”, “we”, “us”). Contact: admin@getadvena.com.

These terms form an agreement between Advena and the consultancy, legal practice or other business that uses the Advena service (the “Practice”, “you”). They also govern use of this website. If you accept these terms on behalf of a business, you confirm you are authorised to do so. The service is offered to businesses, not to consumers.

Advena is an assistant that operates on the Practice's WhatsApp Business number. It acknowledges inbound messages, distinguishes new enquiries from existing clients, asks a short set of questions configured by the Practice, and routes conversations to a named person with a summary. The service may also include alerts and a daily digest sent to the Practice from a separate assistant number, and other features as agreed in the written offer.

The service does not give legal, immigration or other professional advice, assess eligibility, answer case-status questions, or make any decision about a client's matter. Those remain with the Practice. The Practice is solely responsible for the professional advice it gives and for supervising the conversations the assistant handles.

The service is currently offered as a pilot. During the pilot, features may change or be withdrawn, there is no uptime commitment or service-level agreement, and either party may end the pilot on 14 days' written notice (email is sufficient). We will tell you before making a change that materially reduces functionality you rely on.

You must own or control the WhatsApp Business number you connect, and be authorised to connect it. You are responsible for the accuracy of the configuration you provide (routing rules, specialists, working hours, questionnaire content) and for keeping it current, and for keeping access to your Meta Business account secure.

The service runs on the WhatsApp Business Platform provided by Meta. Your use is also subject to Meta's and WhatsApp's own terms and the WhatsApp Business Messaging Policy, and you must comply with them. Meta charges its conversation fees directly to you under your own billing arrangement with Meta; those fees are not included in ours. Meta may change, restrict, suspend or withdraw access to its platform at any time, and we are not responsible for the consequences of it doing so.

You must not use the service to send unsolicited bulk or marketing messages, or messages to people who have not contacted you; to send unlawful, deceptive, harassing or infringing content; to present the assistant as a human being or remove its self-identification as an assistant; to give automated professional advice; to process data unrelated to your client-enquiry workflow; or to circumvent WhatsApp's or our technical limits.

Fees, the billing period and the pilot term are set out in the written offer or order we agree with you. Fees are exclusive of VAT where applicable. Meta's conversation charges are separate and are billed to you by Meta.

For personal data processed through the service, you are the data controller and we act as your processor. Our processing is governed by the data processing agreement we enter into with you, which prevails over these terms in the event of a conflict. Our Privacy Policy describes what is processed: getadvena.com/privacy — and how to delete your data describes deletion: getadvena.com/policies/data-deletion — You are responsible for having a lawful basis for the processing you instruct and for informing your own clients as required.

Each party will keep the other's non-public information confidential and use it only to perform this agreement. This does not apply to information that is public through no breach of this agreement, was already lawfully known, or must be disclosed by law.

We retain all rights in the Advena software, models, prompts, configuration tooling and documentation. You retain all rights in your own content, your client data and your configuration. You may not copy, reverse-engineer or resell the service.

During the pilot the service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free, or that it will correctly classify or route every message. The service depends on third parties (Meta/WhatsApp, our hosting and model providers) whose availability we do not control. You should continue to monitor your WhatsApp inbox and should not rely on the service as the sole means of receiving client communications.

Nothing in these terms limits liability that cannot be limited under Polish law, including liability for damage caused intentionally.

Subject to that, neither party is liable for indirect or consequential loss, lost profit, lost business or lost data, and our total aggregate liability arising out of or in connection with this agreement is limited to the fees you paid us in the three months before the event giving rise to the claim.

We may suspend the service immediately if Meta requires it, if your use breaches section 7, or if a security incident makes suspension necessary. We will tell you as soon as we can and restore service once the cause is resolved. Either party may terminate for material breach that is not cured within 14 days of written notice.

On termination we disconnect the assistant from your number, make your data available for export for 30 days on request, and then delete it in line with our privacy policy and the data processing agreement.

We may change these terms. We will post the new version on this page with a new “last updated” date and, for changes that materially affect you, give at least 30 days' notice by email before they take effect. Continuing to use the service after that date means you accept the change.

These terms are governed by Polish law. Disputes will be resolved by the courts competent for the seat of Software Services Zubeyr Yavas.

admin@getadvena.com