How to delete your data

The consultancy or legal practice you contacted is the data controller for your data. Advena processes it on that practice's behalf. You can send your request to either of us — we forward requests to the practice and help it respond.

There are three ways to ask:

1. In the WhatsApp chat. Send the message DELETE MY DATA. The request is recorded and passed to the practice and to us.

2. By email. Write to admin@getadvena.com with the subject “Deletion request”, including the WhatsApp number you messaged from in international format (for example +48 600 000 000) and the name of the practice you contacted.

3. Ask the practice directly, by any means you normally use to reach them.

We only need your phone number to find your data. Please do not send us ID documents, scans or other personal information.

Your phone number and WhatsApp display name, the messages you exchanged with the assistant, your answers to the practice's questions, any summary or routing note generated from them, and any media you sent that we stored.

Security logs, which contain no message content, for up to 12 months.

Anything we are required to keep by law.

Records the practice keeps in its own systems as data controller. If you became a client of that practice, its own retention policy applies to your case file, and we cannot delete that on its behalf — we pass your request to them.

We acknowledge requests within 5 working days and complete them within 30 days, in line with Article 12(3) GDPR. If we need longer we will tell you why.

The copy of the conversation on your own phone, and the copy in the practice's own WhatsApp app. Deleting a WhatsApp chat on your phone removes only your copy. Ask the practice to delete theirs.

Delete a single lead or conversation: ask in the consultant assistant chat, or email admin@getadvena.com.

Disconnect and delete everything: email admin@getadvena.com from your registered address. We disconnect the assistant from your number within one working day and make an export of your data available for 30 days if you want one. We delete all of it within 30 days of the export period ending, or straight away if you tell us you do not want an export.

Automatic deletion: even without a request, enquiry data for people who do not become your clients is deleted no later than 90 days after their last message, or 6 months where they were qualified for a service but did not proceed.

You can also ask for access to your data, correction, restriction of processing, a copy of it, or object to processing. Use the same contact details above.

If you are not satisfied with how a request was handled, you can complain to a data protection supervisory authority. In Poland this is the Urząd Ochrony Danych Osobowych: uodo.gov.pl

admin@getadvena.com